Download Handing Over: Developing Consistency Across Shifts in by Barry Mason, David Campbell, Rosalind Draper PDF
By Barry Mason, David Campbell, Rosalind Draper
This ebook introduces a brand new manner of carrying out a handover which permits the employees themselves to work out the method from a much broader standpoint and to assemble details another way. the most important switch is that the workforce approaching shift take cost of the handover instead of the single going off shift. the recent shift then interviews the previous. The ebook offers a transparent, functional account of this new version and includes many rules, rather in relation to interviewing abilities, which might be utilized in different facets of one's paintings. there are lots of training workouts for the participants and employees groups in addition to verbatim examples of the recent handover in motion.
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Extra resources for Handing Over: Developing Consistency Across Shifts in Residential and Health Settings
Example text
The answer may cite a particular member of staff. " The reply may be that this colleague seems able to work in such a way that it enables John to express himself more than when others work with him. " The reply to this might be: "Well, thinking about it now, it maybe that they would say I tried to get into things too fast and perhaps I should join with John more". (j) Questions which relate to feedback sheets At timesit is useful to ask questions which place one shift in the context of others, rather than seeing it as an isolated event.
If this type of questioning is new to you, expect to get stuck and remember the comment above about learning to drive. When you get stuck, ask the person you are interviewing to help you. You might preface this by saying to your partner: " I am stuck. " At the end of each 5 minutes take 3 minutes to discuss what came up in the interview, both as the questioner and as the person being questioned. At the end of the whole exercise, write down on a piece of paper the questions which had the most impact on you, both as questioner and as H A N D I N G OVER 36 (3) (4) respondent.
E) Questions whic h address hypothetical circumstances For example, questions which involve absent members of a family or professional system. These kinds of questions are very useful in helping people to become aware that their beliefs and actions do not exist in isolation. " "Different". " " I don't think it would affect what action I would take". " '1 would disagree because I think D r Stephenson has had pretty strong views in the past about taking that sort of 32 H A N D I N G OVER action.