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Extra resources for Public Health in the Americas: Conceptual Renewal Performance Assessment and Bases for Action (PAHO Scientific Publications)

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There is nothing which it feels it cannot undertake. Whenever there is a new crisis in the world, or a new request for help, it responds and sets up a project. Workers are at first full of enthusiasm but in the longterm they all suffer from high levels of stress and become burnt out. They fail to hear the feedback which local people attempt to give to them because they deem that they do know what to do in most circumstances - although overtly they have a policy of participation by the people they are supposed to serve.

44 Chapter 2 Then work out how you arrived from where you are to-day to this wonderful ending. How did you get there, what were the important steps, what proved to be crucial for this successful ending? You might like to make some notes at this stage. Next, imagine that you are at the end of your project but this time it is not at all successful. - As in the first part of this exercise note everything you can about this picture and work out how it is that things did not work out. ) References and suggested reading Agor Weston H.

Writing about management, Agor (1989) and Senge (1992) point out how important intuition is for decision-making. Agor (1989) argues that there are many situations - where things are not known and are complex and uncertain - where intuition is either the only mode or a better one than the logical, rational mode of decision-making. He believes that intuition is a crucial skill for leaders and managers which can lead to increased productivity, both for the individual and the organisation. Senge notes that in recent years many research studies have pointed out how important intuition is to managers and leaders, as this is the mode used by many leaders when dealing with complex issues, where they rely on their "hunches" and on analogies to decide how to proceed in complex and uncertain situations.

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