Download Services computing by Liang-Jie Zhang; Jia Zhang; Hong Cai PDF

By Liang-Jie Zhang; Jia Zhang; Hong Cai

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John Smith) profiles. His incoming emails are automatically organized into various folders: consultants, sales, clients, company, and personal. His managed consultants submit work reports on a weekly basis; the reports are automatically accumulated into corresponding folders by the week. Information about his managed clients is also organized into different folders. The online office portal also keeps John up to date with consultant availability. As shown by the left-hand screen on the lower row of Fig.

20 minutes for a simple check or 2 days for a complex check). While in an IT service, customer satisfaction is often decided by the success of a project (meaning whether it is completed on schedule, within budget, and meet the requirements). Second, requirements managements in the two types of services are different. The requirements from the healthcare industry are typically mature and stable. The requirements from IT service consumers, on the other hand, often come from different stakeholders.

John Smith) profiles. His incoming emails are automatically organized into various folders: consultants, sales, clients, company, and personal. His managed consultants submit work reports on a weekly basis; the reports are automatically accumulated into corresponding folders by the week. Information about his managed clients is also organized into different folders. The online office portal also keeps John up to date with consultant availability. As shown by the left-hand screen on the lower row of Fig.

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