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By Bie Nio Ong (auth.)
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Extra resources for The Practice of Health Services Research
Example text
This does not, however, analyse the rationales behind giving such answers, which could reflect a sense of powerlessness to change systems or of having low expectations. Yet, many politicians and managers use survey results as if they were poll results, therefore overlooking the meaning behind the results and thus failing to uncover possible discrepancies between what people say and what they do. It is precisely this type of inconsistency that researchers find interesting (Marsh, 1982) and the first case example will demonstrate this.
Staff tum-over. Positive staff attitudes. Consultant style. Staff attitudes. Style. Accessibility. Counselling. Nurse back-up. Phone line. Counselling. Support groups. Social work. Support groups. Counselling. Counselling. Home support. Non-medical support. care. Chemotherapy Patients Radiotherapy Patients Information specialist role. Info on range of treatments. Time given. Waiting time. Physical environment. From: Ong and Shiels. 2 Radiotherapy/oncology: main satisfaction issues stressed by groups of interviewees Groups ofInterviewees Consultants Haemodialysis Nurses Reiteration of info.
Each address was visited three times (after which it was counted as a non-response). When a respondent agreed to be included in the study a structured interview was administered, lasting approximately 25 minutes. The mainframe statistical package, SPSSX, was used to analyse the data. e. 01 very significant. The main procedures used to test for significant associations and differences have been contingency table/Chi-square and ANOVA (analysis of variance). Whenever possible, similar subdivisions as in the national HALS have been used, but because of the smaller sample size, it has often been necessary to reduce the subcategories.